The Westin Dragonara Resort, Malta

4.4 (298 reviews)

Dragonara Road, St. Julian's, STJ 3143, Malta   •  Weather:    •   Local Time:     •  Phone: (356) 2138 1000  

4.4

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The Westin Dragonara Resort strives towards being a learning organisation and shows significant commitment towards the continuous training and development of its associates.

The exceptional service and personal touches that our associates give our guests, demonstrate our commitment to turning everyday moments into memorable branded experiences.

OUTSTANDING EXPERIENCES

For us to deliver this high standard of excellence, we provide a unique experience for our associates who constantly succeed in living the Westin brand and in bringing our brand to life for our guests.

Our Human Resources Department is committed to building a talented workforce, a trusted resource to our guests and a driver of exceptional business results.

REACH YOUR TRUE POTENTIAL

Evidence of our commitment towards our associates and their growth is proven through a number of HR-related awards that The Resort has won over the past few years.  Furthermore;

  • For the past three consecutive years, the winner of the MTA STAR ‘Hotel Worker of the Year’ Award was a Westin Dragonara Resort associate.
  • Onsite child caring facilities are provided for our associates.
  • A fast career growth is provided to committed associates.

A career at The Westin Dragonara Resort is like no other. If you are ready to be challenged to deliver your best, we are the company for you.  Explore our career paths below to find the perfect opportunity for your Starwood journey to begin.

We currently have vacancies within the following departments;

RESERVATIONS F&B SERVICE | SERVICE EXPRESS | KIDS CLUBFRONT OFFICE 

ENGINEERING & MAINTENANCE | CULINARY OPPORTUNITIES  | BANQUETING | STEWARDING | HOUSEKEEPING

HOW TO APPLY

Interested candidates are kindly requested to submit their CV and application letter to daniela.bonanno@westin.com.


RESERVATIONS

RESERVATIONS AGENT

The position of Reservations Agent is currently available within the Reservations Department.  This position’s main function is to provide an efficient and friendly Reservations service, whilst maximizing revenues to achieve budgeted and forecasted targets.

The minimum pre-requisites for this position are:

  • Fluency in Maltese, English and Italian
  • Focus on Customer Satisfaction
  • Strong Communication and Sales skills
  • Outgoing and enthusiastic personality
  • Good working knowledge of mathematical concepts
  • Computer Literacy especially in Opera and Microsoft applications

FOOD & BEVERAGE SERVICE

RESTAURANT MANAGER 

This position’s main function entails the management of the day-to-day operation of the Palio’s restaurant in order to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility.

Other responsibilities include providing leadership, vision and direction whilst providing services that are above and beyond, for customers’ satisfaction and retention.  S/he will also ensure compliance with all food & beverage policies, standards and procedures.

Ideally, the successful applicant must possess the following requirements:

  • Work experience in a managerial/supervisory role together with a recognized qualification in this field
  • Leadership skills
  • Excellent Communications Skills
  • Computer Literacy
  • Decision making and problem solving skills

 

FOOD & BEVERAGE SERVERS

We are currently looking for Food & Beverage Servers on part-time basis. The main function includes the provision of an excellent guest service, by discovering all of our guests' needs and acting on these needs promptly, efficiently and with confidence to ensure that guests' expectations are exceeded and standards are consistently maintained.  

Ideally candidates must meet the following requirements:

  • Excellent communication skills including fluency in English
  • Having a positive attitude, high levels of motivation and enthusiasm
  • Willing to work different shifts which also include weekends and public holidays

SERVICE EXPRESS

SERVICE EXPRESS MANAGER 

The selected candidate will be responsible for the overall operation of the Service Express Department including the management of command centre, room service, porters, doormen, telephony, guest TV support and the Business Centre in accordance with hotel targets, Westin Service Standards and Marriott policies and procedures. S/he will also be responsible for reinforcing a customer focused approach whilst harnessing Guest Satisfaction Survey (GSS). 

Ideally, applicants should meet the following requirements:

  • In possession of Diploma in Hospitality Management or equivalent
  • Previous work experience in a similar role/ sound background in Food & Beverage/ Front Office operation
  • Excellent communication skills
  • Excellent organizational skills
  • Strong Leadership skills
  • Fluency in English together with a good command of other continental languages

WESTIN FAMILY KIDS CLUB

CHILD CARER & ANIMATORS 

The Child Carer will be responsible for taking care of young children and infants including feeding and/or serving meals.  S/he will organize and participate in activities including simple painting, drawing, handcrafts, games and reading.  S/he will also be responsible for assisting during kids parties whenever required.

The Animators will be responsible to entertain children during kids’ parties at the Westin Family Kids Club, whilst encouraging them to participate in all the activities taking place during the party. 

In performing this role, applicants must meet the following requirements:

  • Previous work experience with infants and toddlers
  • Having a passion to work with children
  • Be caring, creative, outgoing and responsible
  • Speak fluent English
  • The Diploma in Early Child Care and Education will be considered an asset for child caring

FRONT OFFICE

ASSISTANT FRONT OFFICE MANAGER 

The successful candidate will be supporting the Front Office Manager to ensure the professional and effective running of the day-to-day Front Office operation in accordance with all hotel targets, Westin Service Standards and in line with Marriott policies and procedures.

Together with the Front Office Manager, s/he will also be responsible for taking a leading role in positively representing the company with guests and for reinforcing a customer focused approach whilst harnessing Guest Satisfaction Survey (GSS).  S/he will also be responsible for ensuring that the team reaches the set targets such as Room up-selling targets and SPG enrolment targets.  Other responsibilities include training of Front Office associates and handling of guest challenges and complaints.

Ideally, applicants should meet the following requirements:

  • In possession of Diploma in Hospitality Management/ Accommodation Operation or equivalent
  • Fluent in English and in other European languages
  • Having an outgoing personality and passion for the industry
  • Excellent communication
  • Strong Leadership skills

 

FRONT OFFICE AGENT

The successful candidate will focus on providing excellent service and on creating memorable experiences by making emotional connections with the resort’s guests. In this position, the agent will have a direct impact on the overall guest experience and will be responsible for ensuring maximum satisfaction from the moment guests arrive at the hotel until the moment they check out.

In performing this role, the successful applicant must meet the following requirements:

  • Fluency in English and in other European languages (preferably Italian)
  • Sound communication skills
  • Having a friendly and welcoming attitude
  • Computer Literacy
  • Previous work experience in a similar role
  • A Diploma in Hospitality/Accommodation Operations or equivalent will be considered an asset

ENGINEERING & MAINTENANCE

ROOMS MAINTENANCE

The position calls for multi-skilled tradesman/handyman skilled in maintenance work including basic electrical installations, plumbing, carpentry, plastering and painting, tiling, general maintenance on general room fixtures, bathrooms, doors, apertures and furniture. Candidates will be required to work on shift basis, including weekends and public holidays.

The selected applicant must be able to work independently and to exercise initiative in order to ensure that the guest rooms are kept safe and well maintained to the highest standards commensurate with a top quality 5 star hotel.

Applicants should meet the following requirements: 

  • Applicable trade qualifications or proven experience
  • Pleasant personality
  • Fluency in English
  • Ability to work independently and as part of a team
  • Previous work experience in a similar role will be considered an asset

CULINARY OPPORTUNITIES

SENIOR CHEFS DE PARTIE 

We are currently seeking to recruit Senior Chefs de Partie for the Breakfast, Sauce and Pastry sections.  The main function is to assist in the management of the assigned sections in order to prepare and provide high quality food in accordance to a consistent standard.

Ideally, applicants should meet the following requirements:

  • In possession of City & Guilds 706/1 & 706/2 or diploma/certificate in the field.
  • Previous work experience in a similar role.

 

DEMI CHEFS DE PARTIE

We are currently seeking to recruit Demi Chefs de Partie in the Breakfast and A la Carte Sections.  The main function is to assist in supervising the assigned sections of the kitchen in order to prepare and provide high quality food in accordance to a consistent standard.

Ideally, applicants should meet the following requirements:                     

  • In possession of City & Guilds 706/1 & 706/2 or diploma/certificate in the field.
  • Previous work experience in a similar role.

BANQUETING

ASSISTANT BANQUETING MANAGER

The challenging position of Assistant Banqueting Manager is currently vacant.  This role calls for a dynamic individual who will be responsible for supporting the Banqueting Manager in managing effectively the Banquet Operation both within and outside the Resort.

Pro-active leadership and the development of the Banqueting Team are important aspects of this role in order to ensure profitability, Catering Experience Index and other key targets are achieved.

The successful applicant should meet the following requirements:

  • Previous work experience in a supervisory role
  • Excellent leadership skills
  • Good communication skills
  • Computer Literacy
  • A Diploma in a related field will also be considered an asset.

 

AUDIO VISUAL COORDINATOR

This role calls for a flexible and reliable person, who will be responsible for planning, implementing, setting up, dismantling and supporting all Audio-visual systems, as requested on BEO, by management and last minute requests by guests. The successful candidate will have to maintain good communication and information exchange with the Events, Banqueting and Maintenance Departments and with outsourced suppliers.

Appropriate systems management procedures and practices, together with adequate security procedures, have to be implemented and adhered to in order to ensure optimal operating effectiveness and the safeguarding of the Resort’s hardware and data.  

The successful applicant should possess the following requirements:

  • Work experience within hospitality operations
  • Excellent Communication Skills
  • Proficiency in the use of Computer
  • Problem Solving Techniques
  • Must be flexible to full-fill 7 days a-week; 24 hours a day call duty
  • Competency in setting-up Audio-Visual equipment

STEWARDING

STEWARD SUPERVISOR

The selected candidate will be responsible for the highest levels of cleanliness, hygiene and order as per HACCP requirements within the indicated kitchen and back of house areas. 

Ideally, the successful applicant must possess the following requirements:

  • A Minimum of one year experience in a similar role in a restaurant/ hotel kitchen

 

STEWARD

Responsible for cleaning and storing china, silverware, pots and pans and other restaurant items used in the food and beverage operations whilst maintaining kitchen and storage areas in a clean and orderly manner.  Responsible for the proper cleanliness of all kitchens and food preparation areas, including ovens, grills, stoves, hoods, fryers, tables and floors.


HOUSEKEEPING

PUBLIC AREA ATTENDANTS

Selected candidates will be responsible for keeping the resort’s public facilities including the lobby, front desk, restaurants and restrooms in a neat and clean condition.  Chosen candidates might be requested to deliver miscellaneous goods and supplies to guest rooms or guest floors and to move furniture, supplies or equipment.

Ideally applicants must meet the following requirements:

  • Outgoing personality
  • Good communication skills
  • Fluency in English
  • Previous work experience in hospitality will be considered an asset


HOUSEKEEPING ROOM ATTENDANTS

The selected candidates will be responsible for cleaning guest Rooms in accordance with brand and hotel standards to allow a sufficient quantity of vacant and clean rooms, in order to ensure a safe and clean experience to our guests.  Candidates must be able to interact with guests in a courteous and friendly manner and to respond to guests’ questions, provide guest assistance and information as requested.

Ideally applicants must meet the following requirements:

  • Outgoing personality
  • Good communication skills
  • Fluency in English
  • Previous work experience in hospitality will be considered an asset

How to Apply

Interested candidates are kindly requested to submit their CV and application letter to daniela.bonanno@westin.com.